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Zillur Rahman - One of the best experts on this subject based on the ideXlab platform.
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prioritising the practices of total quality management an analytic hierarchy process analysis for the Service Industries
Social Science Research Network, 2016Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Total quality management (TQM) is a major business strategy which employs a set of principles and practices to achieve sustainable competitive advantage in the Service industry. This research aims to categorise TQM practices and examine its relative importance for better implementation in Service Industries. The relative importance and ranking of TQM practices in Service Industries was done through a literature review, discussion with experts, and the analytic hierarchy process (AHP) approach. In all, 17 TQM practices were identified and further divided into three factor categories. Then their prioritisation was done using AHP approach to assign the relative importance of these 17 TQM practices in Service Industries. The results will help Service industry managers to work upon them based on their relative importance to improve their TQM performance. Finally, limitations, managerial implications, and scope of future study are presented at the end.
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total quality management practices in manufacturing and Service Industries a comparative study
Social Science Research Network, 2012Co-Authors: Faisal Talib, Zillur RahmanAbstract:Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and Service Industries. This paper seeks to investigate the sets of TQM practices in two different sectors and identifies a set of common TQM practices applicable to both the sectors, by reviewing the literature on TQM practices followed by manufacturing and Service Industries. The methodology adopted was a survey of published research studies on manufacturing and Service Industries were selected and their TQM practices were compared. The studies selected for this purpose focused on the TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same set of identified TQM practices do exist and are applicable to both the sectors except few inconsistencies as reported by the study. The results of this paper provide guidance for managers and practitioners of quality to implement TQM in their organisations, effectively through the use of the proposed set of identified TQM practices.
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assessing the awareness of total quality management in indian Service Industries
Asian Journal on Quality, 2011Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Purpose – Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian Service Industries.Design/methodology/approach – By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian Service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian Service companies from healthcare, information and ...
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Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries
2010Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and Services to achieve and surpass customer’s expectations. To accomplish this objective, some key factors that contribute to the success of TQM efforts are to be identified. These key factors are often termed as critical success factors (CSFs). The purpose of the present study is to identify and propose a list of “vital few” TQM CSFs for the benefit of researchers and Service Industries practitioners. A quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the order of criticality. A few vital CSFs were identified and reported. The results of this study will help in successful implementation of TQM program in organizations. The managerial implications, research recommendations, and scope for future research work are presented in the end.
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studying the impact of total quality management in Service Industries
Social Science Research Network, 2010Co-Authors: Faisal Talib, Zillur RahmanAbstract:A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive Services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the Service industry. Initiating and implementing a TQM program in most of the Service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different Service Industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different Service Industries performance and, finally, analyses the impact of TQM in various Service Industries
Faisal Talib - One of the best experts on this subject based on the ideXlab platform.
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prioritising the practices of total quality management an analytic hierarchy process analysis for the Service Industries
Social Science Research Network, 2016Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Total quality management (TQM) is a major business strategy which employs a set of principles and practices to achieve sustainable competitive advantage in the Service industry. This research aims to categorise TQM practices and examine its relative importance for better implementation in Service Industries. The relative importance and ranking of TQM practices in Service Industries was done through a literature review, discussion with experts, and the analytic hierarchy process (AHP) approach. In all, 17 TQM practices were identified and further divided into three factor categories. Then their prioritisation was done using AHP approach to assign the relative importance of these 17 TQM practices in Service Industries. The results will help Service industry managers to work upon them based on their relative importance to improve their TQM performance. Finally, limitations, managerial implications, and scope of future study are presented at the end.
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total quality management practices in manufacturing and Service Industries a comparative study
Social Science Research Network, 2012Co-Authors: Faisal Talib, Zillur RahmanAbstract:Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and Service Industries. This paper seeks to investigate the sets of TQM practices in two different sectors and identifies a set of common TQM practices applicable to both the sectors, by reviewing the literature on TQM practices followed by manufacturing and Service Industries. The methodology adopted was a survey of published research studies on manufacturing and Service Industries were selected and their TQM practices were compared. The studies selected for this purpose focused on the TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same set of identified TQM practices do exist and are applicable to both the sectors except few inconsistencies as reported by the study. The results of this paper provide guidance for managers and practitioners of quality to implement TQM in their organisations, effectively through the use of the proposed set of identified TQM practices.
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assessing the awareness of total quality management in indian Service Industries
Asian Journal on Quality, 2011Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Purpose – Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian Service Industries.Design/methodology/approach – By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian Service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian Service companies from healthcare, information and ...
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Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries
2010Co-Authors: Faisal Talib, Zillur Rahman, M.n. QureshiAbstract:Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and Services to achieve and surpass customer’s expectations. To accomplish this objective, some key factors that contribute to the success of TQM efforts are to be identified. These key factors are often termed as critical success factors (CSFs). The purpose of the present study is to identify and propose a list of “vital few” TQM CSFs for the benefit of researchers and Service Industries practitioners. A quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the order of criticality. A few vital CSFs were identified and reported. The results of this study will help in successful implementation of TQM program in organizations. The managerial implications, research recommendations, and scope for future research work are presented in the end.
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studying the impact of total quality management in Service Industries
Social Science Research Network, 2010Co-Authors: Faisal Talib, Zillur RahmanAbstract:A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive Services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the Service industry. Initiating and implementing a TQM program in most of the Service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different Service Industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different Service Industries performance and, finally, analyses the impact of TQM in various Service Industries
Fulvio Castellacci - One of the best experts on this subject based on the ideXlab platform.
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the internationalization of firms in the Service Industries channels determinants and sectoral patterns
Research Papers in Economics, 2010Co-Authors: Fulvio CastellacciAbstract:The paper presents the results of a new survey on the international activities of Norwegian enterprises in the Service Industries. The survey focuses on three main internationalization channels: international sales, international cooperation and RD (2) the various internationalization channels seem to be complement, rather than substitute, strategies to compete in foreign markets; (3) sectoral specificities greatly affect firms’ internationalization strategies and performance.
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Technological paradigms, regimes and trajectories: Manufacturing and Service Industries in a new taxonomy of sectoral patterns of innovation
Research Policy, 2008Co-Authors: Fulvio CastellacciAbstract:This article presents a new sectoral taxonomy that combines manufacturing and Service Industries within the same framework. This exercise is relevant because it aims at greater integration between the study of sectoral patterns of innovation in manufacturing and Services, stressing the increasing importance of vertical linkages and inter-sectoral knowledge exchanges between these interrelated branches of the economy. The relevance of the new taxonomy is illustrated with reference to the innovative activities and economic performance of manufacturing and Service Industries in Europe. This empirical evidence, which presents fresh results from the Fourth Community Innovation Survey, supports the relevance of the taxonomy by showing the great variety of sectoral patterns of innovation in European Industries.
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technological paradigms regimes and trajectories manufacturing and Service Industries in a new taxonomy of sectoral patterns of innovation
Research Policy, 2008Co-Authors: Fulvio CastellacciAbstract:The paper presents a new sectoral taxonomy that combines manufacturing and Service Industries within the same general framework. This exercise is relevant because it seeks to achieve a greater integration between the study of sectoral patterns of innovation in manufacturing and Services, and to point out the increasing importance of vertical linkages and inter-sectoral knowledge exchanges between these interrelated branches of the economy. The empirical relevance of the new taxonomy is illustrated with reference to the innovative activities and economic performance of manufacturing and Service Industries in Europe. This empirical evidence, which presents fresh results from the Fourth Community Innovation Survey, supports the relevance of the taxonomy by showing the great variety of sectoral patterns of innovation in European Industries.
Arsalan Safari - One of the best experts on this subject based on the ideXlab platform.
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an effective practical approach for business process modeling and simulation in Service Industries
Social Science Research Network, 2014Co-Authors: Arsalan SafariAbstract:Business process modeling and simulation is a new quantitative approach to model, analyze and improve the efficiency and effectiveness of business processes in a structured manner. Since there is a lack of practical framework or process to provide sequential steps of process simulation in a more comprehensive and structured way, this paper develops a new standard and practical process for effective process simulation in Service Industries, proposing different modelling and analytical approaches and discussing the methods that can be utilized in each step. This model has been implemented in several business areas in a large financial institution with exceptional results of cost saving and process improvement.
Winston T Lin - One of the best experts on this subject based on the ideXlab platform.
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assessing output performance of information technology Service Industries productivity innovation and catch up
International Journal of Production Economics, 2016Co-Authors: Benjamin B M Shao, Winston T LinAbstract:Abstract The purpose of this paper is to assess the output performance of information technology (IT) Service Industries of twelve Organization of Economic Cooperation and Development (OECD) countries over the years from 2000 to 2011. We use Malmquist productivity index (MPI) as the performance metric and stochastic production frontier (SPF) as the measurement approach. We then decompose MPI into two ingredient components that represent technological change for innovation capability and efficiency change for catch-up effort. It is found that the IT Service Industries display an impressive annual rate of 7.4% for productivity growth during the study period. The parametric decomposition of MPI unveils that almost all of the productivity growth observed is enabled by technological advance made to the production process by IT Service providers while efficiency change has little effect. Moreover, each country׳s IT Service industry demonstrates a distinctive pattern relating to the three measures of productivity growth, technological change, and efficiency change. This observation suggests that each country׳s IT Service industry possesses certain strengths that become the sources of its competitive advantage, and there are weaknesses that could be targets for performance improvement. Based on our empirical results, we offer practical implications and identify future research topics for performance evaluation of IT Service and other Industries.
