Usability Problem

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Pradeep Yammiyavar - One of the best experts on this subject based on the ideXlab platform.

  • cultural cognition in the thinking aloud method for Usability evaluation
    International Conference on Information Systems, 2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Qing Xin Shi, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

Torkil Clemmensen - One of the best experts on this subject based on the ideXlab platform.

  • cultural cognition in the thinking aloud method for Usability evaluation
    International Conference on Information Systems, 2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Qing Xin Shi, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

Morten Hertzum - One of the best experts on this subject based on the ideXlab platform.

  • cultural cognition in the thinking aloud method for Usability evaluation
    International Conference on Information Systems, 2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Qing Xin Shi, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

Kasper Hornbaek - One of the best experts on this subject based on the ideXlab platform.

  • cultural cognition in the thinking aloud method for Usability evaluation
    International Conference on Information Systems, 2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

  • cultural cognition in the thinking aloud method for Usability evaluation cognition culturelle pour l evaluation de l usabilite par la methode de pensee a haute voix
    2008
    Co-Authors: Torkil Clemmensen, Qing Xin Shi, Morten Hertzum, Kasper Hornbaek, Pradeep Yammiyavar
    Abstract:

    We discuss the impact of cultural differences on Usability evaluations that are based on the thinking-aloud method (TA). The term ‘cultural differences’ helps distinguish differences in the perception and thinking of Westerners (people from Western Europe and US citizens with European origins) and Easterners (people from China and the countries heavily influenced by its culture). We illustrate the impact of cultural cognition on four central elements of TA: (1) instructions and tasks, (2) the user’s verbalizations, (3) the evaluator’s reading of the user, and (4) the overall relationship between user and evaluator. In conclusion, we point to the importance of matching the task presentation to users’ cultural background, the different effects of thinking aloud on task performance between Easterners and Westerners, the differences in nonverbal behaviour that affect Usability Problem detection, and, finally, the complexity of the overall relationship between user and evaluator when they have different cultural backgrounds.

Martin Maguire - One of the best experts on this subject based on the ideXlab platform.

  • Usability Problem reports for comparative studies consistency and inspectability
    Human-Computer Interaction, 2008
    Co-Authors: Arnold P O S Vermeeren, Jelle Attema, Evren Akar, Huib De Ridder, Andrea J Van Doorn, Cigdem Erbug, Ali Emre Berkman, Martin Maguire
    Abstract:

    This study explores issues of consistency and inspectability in Usability test data analysis processes and reports. Problem reports resulting from Usability tests performed by three professional Usability labs in three different countries are compared. Each of the labs conducted a Usability test on the same product, applying a test protocol that was collaboratively developed by the labs. Each lab first analyzed their own findings as they always do in their regular professional practice. A few weeks later, they again analyzed their findings but then everyone applied the same method (SlimDEVAN: a simplified version of DEVAN, a method developed for facilitating comparison of findings from Usability tests in an academic setting). It was found that levels of agreement between labs did not improve when they all used SlimDEVAN, suggesting that there was inherent subjectivity in their analyses. It was found that consistency of single analyst teams varied considerably and that a method like SlimDEVAN can help in making the analysis process and findings more inspectable. Inspectability is helpful in comparative studies based on identified Usability Problems because it allows for tracing back findings to original observations, as well as for laying bare the subjective parts of the data analysis.