The Experts below are selected from a list of 194085 Experts worldwide ranked by ideXlab platform
Chuanyi Tang - One of the best experts on this subject based on the ideXlab platform.
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understanding the Psychological Process underlying customer satisfaction and retention in a relational service
Journal of Business Research, 2009Co-Authors: Lin Guo, Jing Jian Xiao, Chuanyi TangAbstract:Abstract This paper reexamines the Psychological Process underlying the relationship between customer satisfaction and customer retention in a relational service context. It is based on a composite model of the attitude-behavior relation, which takes both attitude toward target and attitude toward behavior into account. Data were collected from a survey with a sample of 209 clients from a major credit counseling organization in the USA. Account data indicating those clients' actual retention behavior were matched with the survey data. A two-step structural equation modeling (SEM) procedure was employed to establish the construct validity and test the hypotheses. The results revealed that the effect of customer satisfaction on retention is mediated by the more proximal determinants of the actual retention behavior. Specifically, customer satisfaction has both direct and indirect effects on customers' attitudes toward remaining in the Debt Management Program (DMP), which is the proximal predictor of customer retention. In addition, satisfaction alone cannot guarantee customer retention. Customers' perceived behavioral control exerts direct effects on their intention to remain and retention.
Joanne M. Kaufman - One of the best experts on this subject based on the ideXlab platform.
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Explaining the race/ethnicity–violence relationship: Neighborhood context and social Psychological Processes
Justice Quarterly, 2005Co-Authors: Joanne M. KaufmanAbstract:Blacks and Latinos have higher levels of offending than Whites for violent crimes. Researchers have examined a range of explanations that primarily focus on race and have only begun to consider how macro contexts influence individual levels of violence. This study contributes to this literature by including both race and ethnicity, and by examining the role of social Psychological Processes in mediating the impact of neighborhood contexts on violence. Using the Add Health data, I demonstrate the importance of the neighborhood context, socioeconomic status, and social Psychological Processes in explaining the relationship between race, ethnicity and violence. Having witnessed and been victimized by violence is by far the most important social Psychological Process in explaining this relationship.
M Leiman - One of the best experts on this subject based on the ideXlab platform.
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Projective identification as early joint action sequences: a Vygotskian addendum to the Procedural Sequence Object Relations Model.
The British journal of medical psychology, 1994Co-Authors: M LeimanAbstract:Some phenomena of projective identification, as examined by Ryle on the basis of the Procedural Sequence Object Relations Model, are readdressed by using the Vygotskian notion of joint sign-mediated activity as the earliest form of Psychological Process. This notion is elaborated by presenting Clark's empirical studies of the emergence of gestural communication.
Luka Lucić - One of the best experts on this subject based on the ideXlab platform.
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Changing landscapes, changing narratives: socio-cultural approach for teaching global migrants
Pedagogy Culture & Society, 2016Co-Authors: Luka LucićAbstract:AbstractGiven the proliferation of new media technologies today’s immigrant children and youth are experiencing the effects of time–space compression in the domain of interpersonal interactions. Increasingly, they are able to simultaneously engage in developmental activities across their native and host societies. If migration is no longer a one-way binary choice, but rather a culturally dialectical Process involving fluid articulation of consciousness and identity across multiple cultural landscapes, how can we structure teaching and learning to support cognitive development of immigrant children and youth as they gradually assume the responsibilities of adulthood? This work builds on socio-cultural theory in order to describe sense-making, a Psychological Process situated in interaction with extant social, cultural and physical environments, which employs language actively woven into a narrative as a tool for organising consciousness and perception. Practical recommendations stemming from this theoretic...
Andrzej Nowak - One of the best experts on this subject based on the ideXlab platform.
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The Intrinsic Dynamics of Psychological Process
Current Directions in Psychological Science, 2015Co-Authors: Robin R. Vallacher, Paul Van Geert, Andrzej NowakAbstract:Psychological Processes unfold on various timescales in accord with internally generated patterns. The intrinsic dynamism of Psychological Process is difficult to investigate using traditional methods emphasizing cause–effect relations, however, and therefore is rarely incorporated into social Psychological theory. Methods associated with nonlinear dynamical systems can assess temporal patterns in thought and behavior, reveal the emergence of global properties in mental and social systems due to self-organization of system elements, and investigate the relation between external influences and intrinsic dynamics. The dynamical perspective preserves the insights that inspired the field’s early theorists while connecting social psychology to other areas of science.
