The Experts below are selected from a list of 5400 Experts worldwide ranked by ideXlab platform
Sandra Glocka - One of the best experts on this subject based on the ideXlab platform.
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Crisis Communication online how medium Crisis type and emotions affected public reactions in the fukushima daiichi nuclear disaster
Public Relations Review, 2013Co-Authors: Friederike Schultz, Sandra GlockaAbstract:Abstract Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical Crisis Communication theories neglect the role of the medium and focus mainly on the interplay between Crisis type and Crisis Communication strategy. Building on the recently developed “networked Crisis Communication model” we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and Crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as Crisis scenario, we show that medium effects are stronger than the effects of Crisis type. Crisis Communication via social media resulted in a higher reputation and less secondary Crisis reactions such as boycotting the company than Crisis Communication in the newspaper. However, secondary Crisis Communication, e.g. talking about the Crisis Communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional Crisis condition than in the victim Crisis condition. Anger in turn was related to reputation, secondary Crisis Communication and secondary Crisis reaction. The results stress the need for more complex models of Crisis Communication.
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Crisis Communication online: How medium, Crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
Public Relations Review, 2013Co-Authors: Sonja Utz, Friederike Schultz, Sandra GlockaAbstract:Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical Crisis Communication theories neglect the role of the medium and focus mainly on the interplay between Crisis type and Crisis Communication strategy. Building on the recently developed " networked Crisis Communication model" we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and Crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as Crisis scenario, we show that medium effects are stronger than the effects of Crisis type. Crisis Communication via social media resulted in a higher reputation and less secondary Crisis reactions such as boycotting the company than Crisis Communication in the newspaper. However, secondary Crisis Communication, e.g. talking about the Crisis Communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional Crisis condition than in the victim Crisis condition. Anger in turn was related to reputation, secondary Crisis Communication and secondary Crisis reaction. The results stress the need for more complex models of Crisis Communication. © 2012 Elsevier Inc.
Friederike Schultz - One of the best experts on this subject based on the ideXlab platform.
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Crisis Communication online how medium Crisis type and emotions affected public reactions in the fukushima daiichi nuclear disaster
Public Relations Review, 2013Co-Authors: Friederike Schultz, Sandra GlockaAbstract:Abstract Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical Crisis Communication theories neglect the role of the medium and focus mainly on the interplay between Crisis type and Crisis Communication strategy. Building on the recently developed “networked Crisis Communication model” we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and Crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as Crisis scenario, we show that medium effects are stronger than the effects of Crisis type. Crisis Communication via social media resulted in a higher reputation and less secondary Crisis reactions such as boycotting the company than Crisis Communication in the newspaper. However, secondary Crisis Communication, e.g. talking about the Crisis Communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional Crisis condition than in the victim Crisis condition. Anger in turn was related to reputation, secondary Crisis Communication and secondary Crisis reaction. The results stress the need for more complex models of Crisis Communication.
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Crisis Communication online: How medium, Crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
Public Relations Review, 2013Co-Authors: Sonja Utz, Friederike Schultz, Sandra GlockaAbstract:Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical Crisis Communication theories neglect the role of the medium and focus mainly on the interplay between Crisis type and Crisis Communication strategy. Building on the recently developed " networked Crisis Communication model" we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and Crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as Crisis scenario, we show that medium effects are stronger than the effects of Crisis type. Crisis Communication via social media resulted in a higher reputation and less secondary Crisis reactions such as boycotting the company than Crisis Communication in the newspaper. However, secondary Crisis Communication, e.g. talking about the Crisis Communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional Crisis condition than in the victim Crisis condition. Anger in turn was related to reputation, secondary Crisis Communication and secondary Crisis reaction. The results stress the need for more complex models of Crisis Communication. © 2012 Elsevier Inc.
Sonja Utz - One of the best experts on this subject based on the ideXlab platform.
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Crisis Communication online: How medium, Crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
Public Relations Review, 2013Co-Authors: Sonja Utz, Friederike Schultz, Sandra GlockaAbstract:Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical Crisis Communication theories neglect the role of the medium and focus mainly on the interplay between Crisis type and Crisis Communication strategy. Building on the recently developed " networked Crisis Communication model" we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and Crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as Crisis scenario, we show that medium effects are stronger than the effects of Crisis type. Crisis Communication via social media resulted in a higher reputation and less secondary Crisis reactions such as boycotting the company than Crisis Communication in the newspaper. However, secondary Crisis Communication, e.g. talking about the Crisis Communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional Crisis condition than in the victim Crisis condition. Anger in turn was related to reputation, secondary Crisis Communication and secondary Crisis reaction. The results stress the need for more complex models of Crisis Communication. © 2012 Elsevier Inc.
Mats Heide - One of the best experts on this subject based on the ideXlab platform.
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Revisiting a Social Constructionist Approach to Crisis Communication: Investigating Contemporary Crises in China
International Journal of Strategic Communication, 2017Co-Authors: Hui Zhao, Jesper Falkheimer, Mats HeideAbstract:The current study provides a social constructionist approach to Crisis Communication in the Chinese context. Crisis Communication is viewed as a form of strategic Communication, involving multiple stakeholders in situations that are dependent on context, space and time. This approach provides a much-needed path for investigating and understanding Crisis Communication practices in contemporary China. The distinct Chinese context for Crisis Communication, with both an authoritarian government structure and a digital transformation of society, challenges theories originally developed in the Western countries. To address this issue, this study proposes a three-theme analytical framework to examine Crisis Communication practices in the Chinese context: (1) an audience (or stakeholder) orientation—focusing sense-making, (2) a proactive and interactive approach—focusing Communication, and (3) a community—focused approach—focusing a long-range preCrisis perspective.
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Crisis Communication in China: A Social Constructionist Approach
2016Co-Authors: Hui Zhao, Jesper Falkheimer, Mats HeideAbstract:Crisis Communication is a field dominated by functionalist and objectivist perspectives even though there are exceptions. With a departure in an alternative epistemology – social construc-tionism – this paper provides a reflective approach to understand Crisis Communication as a contextual and cultural construction process. Focusing on the social construction of Crisis brings a much-needed approach to the field of Crisis Communication in China. China has en-tered a “risk society” with frequent occurrences of high-profile crises, while the existence of differing and conflicting “public opinion fields” bring consensus and problems of trust in the public sphere. To address these issues, the social constructionist approach focus on the percep-tual aspect of Crisis by examining how social reality is produced and reproduced through Communication during Crisis. Based on a social constructionist epistemology, this paper pro-poses a three-theme analytical framework for future research and practice in Crisis communi-cation in China: (1) public perspective, (2) proactive and interactive approach, and (3) com-munity-focused approach. (Less)
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developing internal Crisis Communication
Corporate Communications: An International Journal, 2014Co-Authors: Mats Heide, Charlotte SimonssonAbstract:Purpose – The article has two major purposes. The first purpose is to examine the roles and practices of Communication professionals in relation to internal aspects of Crisis Communication. The second is to suggest new roles and practices for Communication professionals that will enable a strategic approach to internal Crisis Communication. This article is based on empirical material from a larger three-year research project that focuses on internal Crisis Communication at a university hospital (UH) in Sweden. Design/methodology/approach – This article is based on empirical material from a larger, three-year research project that focuses on internal Crisis Communication at a university hospital (UH). For the purpose of this article the authors have mainly analysed transcripts of 24 semi-structured interviews that lasted 1-1.5 hours each. The authors chose to interview both Communication professionals and other key persons/Crisis managers in order to have the role and practices of Communication professiona...
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multicultural Crisis Communication towards a social constructionist perspective
Journal of Contingencies and Crisis Management, 2006Co-Authors: Jesper Falkheimer, Mats HeideAbstract:Crisis Communication is a field dominated by case studies and is lacking of systematic knowledge and theoretical framework analysis. Functionalist and objectivist perspectives have dominated the field even though there are exceptions. This may be one reason why multicultural approaches to Crisis Communication, increasingly relevant in contemporary society, are very few and undeveloped. The aim in the article is to give a critical analysis of research that has been done on Crisis Communication as well as intercultural public relations and develop a different theoretical framework. We propose the use of ethnicity, focusing collective cultural identity as dynamic, relational and situational in Crisis theory and practice. Ethnic differences seem to escalate during crises. Media use and access are also discussed. A Swedish survey shows, among other things, that people with a foreign background read mainstream newspapers more seldom than average Swedes, but that the access to Internet and mobile phones is very high. Based on a social constructionist epistemology, the article ends with four proposals for future research and practice in multicultural Crisis Communication: (1) audience-orientation - focusing sense-making, (2) a proactive and interactive approach - focusing dialogue, (3) a community-focused approach - focusing a long-range pre-Crisis perspective and, (4) an ethnicity-approach towards intercultural Communication.
Tatjana M Hocke - One of the best experts on this subject based on the ideXlab platform.
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a quantitative review of Crisis Communication research in public relations from 1991 to 2009
Public Relations Review, 2010Co-Authors: Elizabeth Johnson Avery, Ruthann Weaver Lariscy, Tatjana M HockeAbstract:Abstract This study quantitatively examines 18 years (1991–2009) of data, 66 published articles, from the Crisis Communication domain in public relations using Coombs’ situational Crisis Communication theory and Benoit's image restoration theory as the theoretical foundation for analysis. Overall recommendations indicate Crisis Communication research in public relations may be enriched both theoretically and pragmatically through more diverse contextual and methodological applications and could be less descriptive and more prescriptive through richer scholarly commentary and criticism in support for the models.