Knowledge Communication

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Ned Kock - One of the best experts on this subject based on the ideXlab platform.

  • An Extension to Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    International Journal of Technology and Human Interaction, 2016
    Co-Authors: Ruth Chatelain-jardon, Jesus Carmona, Ned Kock
    Abstract:

    This paper presents an extension to the study by Kock, Chatelain-Jardon, and Carmona (2008), An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness, and empirically validates their results. Kock and colleagues reported that enhanced memorization capacity can be used in computer interfaces to exploit Knowledge Communication. They evaluated the impact of an evolutionary adaptive web-simulated threat (simulated web-based snake attack) on the effectiveness of Knowledge Communication and reported positive and significant outcomes. This research extends their study by using a technology-related web-simulated threat and measuring its impact on Knowledge Communication effectiveness. This research showed that the subjects in the treatment condition performed approximately 34% better than those in the control condition, which, provides empirical support to the original study and shows how to exploit automatic brain mechanisms to enhance Knowledge Communication effectiveness throughout the design of computer interfaces.

  • Costly Traits and e-Collaboration: The Importance of Oral Speech in Electronic Knowledge Communication
    Evolutionary Psychology and Information Systems Research, 2010
    Co-Authors: Ned Kock
    Abstract:

    It is argued here that oral speech is a costly trait evolved by our human ancestors to enable effective Knowledge Communication. Costly traits are phenotypic traits that evolved in spite of imposing a fitness cost, often in the form of a survival handicap . In non-human animals, the classic example of costly trait is the peacock’s train , used by males to signal good health to females. This chapter argues that, because oral speech is a costly trait, it should be a particularly strong determinant of Knowledge Communication performance, an effect that generally applies to e-collaborative tasks performed by modern humans. The effects of oral speech support in e-collaborative tasks are discussed based on empirical studies and shown to be consistent with the notion that oral speech is a costly trait. Specifically, it is shown that the use of e-collaboration technologies that suppress the ability to employ oral speech, when Knowledge Communication is attempted, leads to the two following negative outcomes: (a) a dramatic decrease in Communication fluency and (b) a significant increase in Communication ambiguity. These effects are particularly acute in e-collaborative tasks of short duration.

  • HICSS - Using Surprise in Human-Computer Interfaces to Enhance Knowledge Communication Effectiveness
    Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008
    Co-Authors: Ned Kock, R. Chatelain-jardon, Jesus Carmona
    Abstract:

    A study with 186 subjects is described in which a simulated threat was incorporated into a human-computer interface with the goal of increasing the interface's Knowledge Communication effectiveness. The subjects were asked to review Web-based learning modules about international commercial terms (Incoterms), and subsequently take a test on what they had learned. Data from 6 learning modules in 2 experimental conditions were contrasted. In the treatment condition a Web-based screen with a snake in attack position was used to surprise the subjects; the snake screen was absent in the control condition. As predicted, the subjects in the treatment condition did significantly better in the test for the modules immediately before and after the snake screen than the subjects in the control condition; approximately 18 and 38 percent better, respectively.

  • An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    IEEE Transactions on Professional Communication, 2008
    Co-Authors: Ned Kock, Ruth Chatelain-jardon, Jesus Carmona
    Abstract:

    It is evolutionarily adaptive for humans to have enhanced memories of events surrounding surprise situations, because in our ancestral past surprise situations were often associated with survival threats. Vividly remembering memories immediately before and after a snake attack, for example, allowed our hominid ancestors to be better prepared to avoid and deal with future attacks, which in turn enhanced their chances of survival. This study shows that such enhanced memorization capacity likely endowed on us by evolution can be exploited for Knowledge Communication through computer interfaces. A Knowledge Communication experiment was conducted in which subjects were asked to review Web-based learning modules about International Commercial Terms (Incoterms), and then take a test on what they had learned. Data from six learning modules in two experimental conditions were contrasted. In the treatment condition, a Web-based screen with a snake picture in attack position, displayed together with a hissing background noise, was used to create a simulated threat that surprised the subjects. In the control condition the simulated threat was absent. As expected, based on the evolutionary psychological view that surprise can enhance learning, the subjects in the treatment condition (i.e., with the snake screen) did approximately 28% better than those in the control condition (i.e., without the snake screen) at learning about Incoterms. This improvement occurred only for the two Web-based modules immediately before and after the snake screen. Those two modules comprise what is referred to in this study as the surprise zone. There were no significant differences in learning performance between the two experimental conditions for modules outside the surprise zone.

  • Process Improvement and Knowledge Communication
    Collaborative Information Technologies, 2002
    Co-Authors: Ned Kock
    Abstract:

    Given the prominent role that information processing seems to play in organizational processes, and the assumption that information processing relies heavily on Knowledge, the frequent claims that the collective Knowledge held by organizations is the single most important factor defining their competitiveness do not seem unreasonable. The amount of relevant shared Knowledge among individuals in process teams has been linked to the efficiency and effectiveness of such teams (Boland and Tenkasi, 1995; Nelson and Cooprider, 1996; Nosek and McNeese, 1997). Shared team Knowledge has been equated to higher flexibility of organizational processes, as it can reduce the need for bureaucratic and automated procedures to mechanize and standardize procedures (Davidow and Malone, 1992). That is, more shared Knowledge among team members may reduce the need for workflow control and automation.

Jesus Carmona - One of the best experts on this subject based on the ideXlab platform.

  • Enhance Knowledge Communication and Learning: A Surprise Paradox.
    Journal of Information Systems and Technology Management, 2018
    Co-Authors: Ruth Chatelain-jardon, Jesus Carmona, Jose Luis Daniel
    Abstract:

    Human-computer interface is a pivotal factor that can promote or deter the effectiveness of Web-based Knowledge Communication. There is abundant research that strain to improve interfaces by considering user needs through usability studies, however, few research considers the incorporation of automatic brain mechanisms in order to improve Knowledge Communication performance. The objective of this research is not to establish a relationship between the negative stimulus presence and improved Knowledge Communication, but rather to show that the shape of this function follows the Yerkes–Dodson Law. Partial least squares (PLS) was utilized to analyze the data. Results found in this study support the evidence that surprising negative events enhance Knowledge Communication effectiveness, but more importantly that the surprise-performance relationship is not a linear function but follows the inverted U shape.

  • An Extension to Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    International Journal of Technology and Human Interaction, 2016
    Co-Authors: Ruth Chatelain-jardon, Jesus Carmona, Ned Kock
    Abstract:

    This paper presents an extension to the study by Kock, Chatelain-Jardon, and Carmona (2008), An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness, and empirically validates their results. Kock and colleagues reported that enhanced memorization capacity can be used in computer interfaces to exploit Knowledge Communication. They evaluated the impact of an evolutionary adaptive web-simulated threat (simulated web-based snake attack) on the effectiveness of Knowledge Communication and reported positive and significant outcomes. This research extends their study by using a technology-related web-simulated threat and measuring its impact on Knowledge Communication effectiveness. This research showed that the subjects in the treatment condition performed approximately 34% better than those in the control condition, which, provides empirical support to the original study and shows how to exploit automatic brain mechanisms to enhance Knowledge Communication effectiveness throughout the design of computer interfaces.

  • HICSS - Using Surprise in Human-Computer Interfaces to Enhance Knowledge Communication Effectiveness
    Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008
    Co-Authors: Ned Kock, R. Chatelain-jardon, Jesus Carmona
    Abstract:

    A study with 186 subjects is described in which a simulated threat was incorporated into a human-computer interface with the goal of increasing the interface's Knowledge Communication effectiveness. The subjects were asked to review Web-based learning modules about international commercial terms (Incoterms), and subsequently take a test on what they had learned. Data from 6 learning modules in 2 experimental conditions were contrasted. In the treatment condition a Web-based screen with a snake in attack position was used to surprise the subjects; the snake screen was absent in the control condition. As predicted, the subjects in the treatment condition did significantly better in the test for the modules immediately before and after the snake screen than the subjects in the control condition; approximately 18 and 38 percent better, respectively.

  • An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    IEEE Transactions on Professional Communication, 2008
    Co-Authors: Ned Kock, Ruth Chatelain-jardon, Jesus Carmona
    Abstract:

    It is evolutionarily adaptive for humans to have enhanced memories of events surrounding surprise situations, because in our ancestral past surprise situations were often associated with survival threats. Vividly remembering memories immediately before and after a snake attack, for example, allowed our hominid ancestors to be better prepared to avoid and deal with future attacks, which in turn enhanced their chances of survival. This study shows that such enhanced memorization capacity likely endowed on us by evolution can be exploited for Knowledge Communication through computer interfaces. A Knowledge Communication experiment was conducted in which subjects were asked to review Web-based learning modules about International Commercial Terms (Incoterms), and then take a test on what they had learned. Data from six learning modules in two experimental conditions were contrasted. In the treatment condition, a Web-based screen with a snake picture in attack position, displayed together with a hissing background noise, was used to create a simulated threat that surprised the subjects. In the control condition the simulated threat was absent. As expected, based on the evolutionary psychological view that surprise can enhance learning, the subjects in the treatment condition (i.e., with the snake screen) did approximately 28% better than those in the control condition (i.e., without the snake screen) at learning about Incoterms. This improvement occurred only for the two Web-based modules immediately before and after the snake screen. Those two modules comprise what is referred to in this study as the surprise zone. There were no significant differences in learning performance between the two experimental conditions for modules outside the surprise zone.

Tabarak Ballal - One of the best experts on this subject based on the ideXlab platform.

  • Knowledge Communication and translation a Knowledge transfer model
    Journal of Knowledge Management, 2009
    Co-Authors: Champika Lasanthi Liyanage, Taha Elhag, Tabarak Ballal
    Abstract:

    Purpose – The purpose of this paper is to propose a process model for Knowledge transfer in using theories relating Knowledge Communication and Knowledge translation.Design/methodology/approach – Most of what is put forward in this paper is based on a research project titled “Procurement for innovation and Knowledge transfer (ProFIK)”. The project is funded by a UK government research council – The Engineering and Physical Sciences Research Council (EPSRC). The discussions are mainly grounded on a thorough review of literature accomplished as part of the research project.Findings – The process model developed in this paper has built upon the theory of Knowledge transfer and the theory of Communication. Knowledge transfer, per se, is not a mere transfer of Knowledge. It involves different stages of Knowledge transformation. Depending on the context of Knowledge transfer, it can also be influenced by many factors; some positive and some negative. The developed model of Knowledge transfer attempts to encapsu...

  • Knowledge Communication and translation – a Knowledge transfer model
    Journal of Knowledge Management, 2009
    Co-Authors: Champika Lasanthi Liyanage, Taha Elhag, Tabarak Ballal
    Abstract:

    Purpose – The purpose of this paper is to propose a process model for Knowledge transfer in using theories relating Knowledge Communication and Knowledge translation.Design/methodology/approach – Most of what is put forward in this paper is based on a research project titled “Procurement for innovation and Knowledge transfer (ProFIK)”. The project is funded by a UK government research council – The Engineering and Physical Sciences Research Council (EPSRC). The discussions are mainly grounded on a thorough review of literature accomplished as part of the research project.Findings – The process model developed in this paper has built upon the theory of Knowledge transfer and the theory of Communication. Knowledge transfer, per se, is not a mere transfer of Knowledge. It involves different stages of Knowledge transformation. Depending on the context of Knowledge transfer, it can also be influenced by many factors; some positive and some negative. The developed model of Knowledge transfer attempts to encapsu...

  • Knowledge Communication and translation.
    2009
    Co-Authors: Champika Lasanthi Liyanage, Taha Elhag, Tabarak Ballal
    Abstract:

    Purpose – The purpose of this paper is to propose a process model for Knowledge transfer in using theories relating Knowledge Communication and Knowledge translation. Design/methodology/approach – Most of what is put forward in this paper is based on a research project titled "Procurement for innovation and Knowledge transfer (ProFIK)". The project is funded by a UK government research council – The Engineering and Physical Sciences Research Council (EPSRC). The discussions are mainly grounded on a thorough review of literature accomplished as part of the research project. Findings – The process model developed in this paper has built upon the theory of Knowledge transfer and the theory of Communication. Knowledge transfer, per se, is not a mere transfer of Knowledge. It involves different stages of Knowledge transformation. Depending on the context of Knowledge transfer, it can also be influenced by many factors; some positive and some negative. The developed model of Knowledge transfer attempts to encapsulate all these issues in order to create a holistic framework.

Ruth Chatelain-jardon - One of the best experts on this subject based on the ideXlab platform.

  • Enhance Knowledge Communication and Learning: A Surprise Paradox.
    Journal of Information Systems and Technology Management, 2018
    Co-Authors: Ruth Chatelain-jardon, Jesus Carmona, Jose Luis Daniel
    Abstract:

    Human-computer interface is a pivotal factor that can promote or deter the effectiveness of Web-based Knowledge Communication. There is abundant research that strain to improve interfaces by considering user needs through usability studies, however, few research considers the incorporation of automatic brain mechanisms in order to improve Knowledge Communication performance. The objective of this research is not to establish a relationship between the negative stimulus presence and improved Knowledge Communication, but rather to show that the shape of this function follows the Yerkes–Dodson Law. Partial least squares (PLS) was utilized to analyze the data. Results found in this study support the evidence that surprising negative events enhance Knowledge Communication effectiveness, but more importantly that the surprise-performance relationship is not a linear function but follows the inverted U shape.

  • An Extension to Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    International Journal of Technology and Human Interaction, 2016
    Co-Authors: Ruth Chatelain-jardon, Jesus Carmona, Ned Kock
    Abstract:

    This paper presents an extension to the study by Kock, Chatelain-Jardon, and Carmona (2008), An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness, and empirically validates their results. Kock and colleagues reported that enhanced memorization capacity can be used in computer interfaces to exploit Knowledge Communication. They evaluated the impact of an evolutionary adaptive web-simulated threat (simulated web-based snake attack) on the effectiveness of Knowledge Communication and reported positive and significant outcomes. This research extends their study by using a technology-related web-simulated threat and measuring its impact on Knowledge Communication effectiveness. This research showed that the subjects in the treatment condition performed approximately 34% better than those in the control condition, which, provides empirical support to the original study and shows how to exploit automatic brain mechanisms to enhance Knowledge Communication effectiveness throughout the design of computer interfaces.

  • An Experimental Study of Simulated Web-Based Threats and Their Impact on Knowledge Communication Effectiveness
    IEEE Transactions on Professional Communication, 2008
    Co-Authors: Ned Kock, Ruth Chatelain-jardon, Jesus Carmona
    Abstract:

    It is evolutionarily adaptive for humans to have enhanced memories of events surrounding surprise situations, because in our ancestral past surprise situations were often associated with survival threats. Vividly remembering memories immediately before and after a snake attack, for example, allowed our hominid ancestors to be better prepared to avoid and deal with future attacks, which in turn enhanced their chances of survival. This study shows that such enhanced memorization capacity likely endowed on us by evolution can be exploited for Knowledge Communication through computer interfaces. A Knowledge Communication experiment was conducted in which subjects were asked to review Web-based learning modules about International Commercial Terms (Incoterms), and then take a test on what they had learned. Data from six learning modules in two experimental conditions were contrasted. In the treatment condition, a Web-based screen with a snake picture in attack position, displayed together with a hissing background noise, was used to create a simulated threat that surprised the subjects. In the control condition the simulated threat was absent. As expected, based on the evolutionary psychological view that surprise can enhance learning, the subjects in the treatment condition (i.e., with the snake screen) did approximately 28% better than those in the control condition (i.e., without the snake screen) at learning about Incoterms. This improvement occurred only for the two Web-based modules immediately before and after the snake screen. Those two modules comprise what is referred to in this study as the surprise zone. There were no significant differences in learning performance between the two experimental conditions for modules outside the surprise zone.

Constance Kampf - One of the best experts on this subject based on the ideXlab platform.

  • Towards a theoretical basis for operationalizing Knowledge Communication
    HERMES - Journal of Language and Communication in Business, 2017
    Co-Authors: Constance Kampf
    Abstract:

    Knowledge Communication is an emerging means of understanding the individual processes involved in constructing and passing Knowledge from person to person. Knowledge Communication works together with technical Communication in the Knowledge society. The concept of Knowledge Communication compliments technical Communication by allowing for the interpersonal aspects of Knowledge creation and diffusion. Combing technical and Knowledge Communication, then, covers the three major components of the Knowledge economy – creation, diffusion, and use of Knowledge. In this paper I propose that we consider three approaches to understanding the interaction between technical Communication and Knowledge Communication – Culture as a system, Communities of Practice, and the intersection of Kenneth Burke’s notions of terministic screens and entitlement.

  • Virtual Teams and Knowledge Communication: Drawing on Semiotics for Making Knowledge about Virtual Teams and Collaboration Visible
    International Journal of Sociotechnology and Knowledge Development, 2014
    Co-Authors: Miikka Lehtonen, Constance Kampf
    Abstract:

    How does culture affect virtual teams and the Knowledge Communication processes in which they engage? As virtual spaces are increasingly used to support teams and establish collaboration in cross-cultural projects, the notion of cross-cultural Communication can be understood as shifting from contextual perspective to a semiotic perspective. That is to say, although the team members are using the same vocabulary they might attach different meanings to and have different Knowledge about them thus highlighting the importance of approaching virtual teams and collaboration from a semiotic perspective. To look at how Knowledge about virtual work is established in a multinational context, the authors interviewed members of a team that connects Finland and India. Results reveal five objects shared between the team members with varying Knowledge about them. By making these differences in Knowledge visible through semiotics the authors are calling for a more nuanced understanding of cross-cultural collaboration that draws on and extends the existing body of Knowledge on virtual teams and collaboration.

  • Extending Sociotechnical Design to Project Conception: Knowledge Communication Processes for Situating Technology
    International Journal of Sociotechnology and Knowledge Development, 2009
    Co-Authors: Constance Kampf
    Abstract:

    Project management processes offer specific sites for understanding the interplay of the social and the technical. This article focuses on the connection between Knowledge and technology through Knowledge Communication processes, cultural & rhetorical contexts in projects, and the iterative process of project conception rooted in sense-making by designers. The data comes from a Project management course in which the students were asked to design and plan projects to situate a mobile phone game in a social context. The course was taught simultaneously at the Helsinki School of Economics in Finland and the Aarhus School of Business, University of Aarhus, Denmark. The analysis demonstrates the potential of Knowledge Communication concepts for social technical design and highlights the cultural context of the designers as a key factor to consider in socio-technical design.